Installation Terms and Conditions

1. Application

These Installation Terms and Conditions accompany and form part of Company's General Terms and Conditions. By agreeing to the General Terms and Conditions, Customer also accepts and agrees to comply with these Installation Terms and Conditions.

2. Interpretation

Definitions:

• Contract: The agreement between Customer and Company arising from Customer's acceptance of PP's Offer, incorporating and governed by the General Terms and Conditions.
• Customer: The purchaser of the Goods and/or Services from Company pursuant to the Contract.
• General Terms and Conditions: Company's General Terms and Conditions for the sale of Goods and Services.
• Goods: Commercial and residential window film, deadbolt locks, door sensors, motion detectors, security cameras, and other home and business security products.
• Maintenance Guidelines: Standard maintenance guidelines applying to installed Goods.
• Offer: Electronic form issued by Company detailing specific Goods and Services, including links to these Installation Terms, General Terms and Conditions, and Privacy Policy.
• Premises: Location designated by Customer where Goods and Services are to be provided.
• Privacy Policy: Company's privacy policy.
• Services: Services provided by Company to Customer pursuant to the Contract.

Headings in these Installation Terms and Conditions are for reference only and do not affect interpretation.

3. Preparation of the Premises Prior to the Services

3.1 Customer will advise PP of concealed water, gas, electricity, telephone, or other services before Services commence.

3.2 PP requires clear access to all working and installation areas and surfaces. Prior to Services, Customer will:

• Remove furnishings, including blinds, shutters, curtains, and brackets that may interfere with Services
• Be responsible for lifting floorboards or floor coverings
• Remove physical obstructions (furniture, desks, computers) at least three feet from windows and doors
• Ensure Premises and working areas are available without interruption, hindrance, or distractions from Customer, children, pets, or other persons
• Ensure windows and doors are clean and free of grease, dirt, oil, pet hair, and debris by cleaning with soapy water and microfiber cloth
• Remove existing window film materials and accessories such as stickers and adhesives
• Deactivate and uninstall alarm systems connected to windows for the duration of Services

3.3 If PP must remove furnishings or alarm systems before performing Services, PP will not be responsible for resulting damage or reinstallation.

3.4 PP may clean debris from working areas, remove window film materials and accessories, with associated costs included in PP's Offer.

3.5 If premises are unsuitable due to Customer's failure to prepare as specified, PP may reschedule Services subject to cancellation terms in Company's General Terms and Conditions.

3.6 PP reserves the right to withdraw employees from Premises if significant hazard becomes apparent and to make additional charges for work interruption.

3.7 For window film, PP will adhere to the International Window Film Association's Visual Quality Standard for Applied Window Film.

4. Use and Maintenance Instructions for the Goods

4.1 Customer acknowledges that PP's warranties for Goods and Services are subject to these Installation Terms and Conditions and Customer following use and maintenance instructions, including Maintenance Guidelines.

4.2 PP will provide Maintenance Guidelines to Customer upon completion of Services.

4.3 For window film, after Services, Customer will not:

• Clean windows with installed Goods for at least 30 days after installation to allow adhesive to adhere properly
• Use brushes, pure ammonia, industrial-strength cleaners, or abrasive materials to clean installed Goods
• Use razor blade scrapers, coarse paper towels, or abrasive cleaning tools on installed Goods
• Expose installed Goods to extreme temperatures immediately after installation

4.4 Customer will ensure no sharp objects such as furniture come into direct contact with installed Goods.

4.5 For window film, after Services, Customer may use:

• Soft, clean cloth to wash and dry windows with installed Goods
• Windex or similar window cleaning solutions on installed Goods
• Rubber squeegee on installed Goods

4.6 After Services, PP will keep installation site(s) reasonably free of debris.

4.7 Cosmetic finishing, drywall repairs, painting, and caulking are to be arranged by Customer after installation and are not PP's responsibility.

5. Drying Period of the Goods

5.1 Window film Services use a water-based application method. The installation procedure uses a special detergent and water solution followed by squeegeeing to remove excess water. Some excess water droplets may remain after Services.

5.2 Customer acknowledges the drying period for Goods to adhere to the window may take 60 to 150 days.

5.3 Customer acknowledges the drying period may increase due to ambient temperature, film thickness, and sunlight exposure. This is residual moisture trapped under the film that evaporates as Goods cure.

5.4 To facilitate faster drying, PP recommends leaving window coverings open as much as possible. Lack of ventilation to warmer air could delay evaporation and bubble formation.

6. Compliance with Law; Governmental Consents

6.1 Customer acknowledges they must comply with all applicable laws, regulations, and ordinances and obtain any provincial, municipal, or governmental licenses, permissions, authorizations, consents, or permits required for Company to install the Goods.

6.2 Customer is responsible for obtaining any municipal consents required for installation, including those relating to building codes, regulations, and excessive property fortification.